Hotel Front Office Management - Standards and Procedures for the Concierge/ Bellman

Article Index
Hotel Front Office Management
PropertyBIZMAG Management Program for Hotel Front Office
Standards and Procedures for the Hotel Front Office Reception
Standards and Procedures for the Hotel Reservations
Standards and Procedures for the Hotel Front Office Operator
Standards and Procedures for the Hotel Business Center
Standards and Procedures for the Concierge/ Bellman
All Pages

 

 

Standards and Procedures for the Concierge/ Bellman

Service Standard for the Hotel Front Office Concierge/ Bellman.

Hotel Front Office Concierge/ Bellman Standard Phrases.

Hotel Front Office Concierge Job Description.



1. Standard Job Description for Front Office Bell Captain/ Chief Concierge

2. Standard Job Description for Bellman/ Concierge

3. Standard Job Description for Doorman

4. Standard Job Description for Drivers

Hotel Front Office Concierge Procedures.

Hotel Front Office Concierge Procedures - Standing at Post.

Hotel Front Office Concierge Procedures - Standing Check in and Rooming FIT Guests.

Hotel Front Office Concierge Procedures - Standing Handling VIP Arrival.

Hotel Front Office Concierge Procedures - Standing How to Use Luggage Trolley

Hotel Front Office Concierge Procedures - Standing Luggage Handling – Leaving Heavy Objects

Hotel Front Office Concierge Procedures - Standing Rooming the guest.

Hotel Front Office Concierge Procedures - Standing How to escort a Customer to his room with hand luggage

Hotel Front Office Concierge Procedures - Standing Check in FIT guest with no luggage.

Hotel Front Office Concierge Procedures - Standing Handling Group Incoming Luggage.

Hotel Front Office Concierge Procedures - Standing Assisting Guest luggage at Check out.

Hotel Front Office Concierge Procedures - Standing Handling Group Outgoing Luggage.

Hotel Front Office Concierge Procedures - Standing Assisting guest luggage storage.

Hotel Front Office Concierge Procedures - Standing Luggage Storage and Delivery.

Hotel Front Office Concierge Procedures - Standing Receiving and returning Guest’s Temporary store Luggage

Hotel Front Office Concierge Procedures - Standing Handle Hold for Arrival (HFA) Items.

Hotel Front Office Concierge Procedures - Standing Handling a Room Change.

Hotel Front Office Concierge Procedures - Standing Assisting guest with luggage to repair.

Hotel Front Office Concierge Procedures - Standing Lost Luggage Handling

Hotel Front Office Concierge Procedures - Standing Attending to special attention guest.

Hotel Front Office Concierge Procedures - Standing How to Handle a Wheel chair

Hotel Front Office Concierge Procedures - Standing Wake up call follow up.

Hotel Front Office Concierge Procedures - Standing Message Handling.

Hotel Front Office Concierge Procedures - Standing Taking/ Leaving a Message to In-house Guest

Hotel Front Office Concierge Procedures - Standing Message Received.

Hotel Front Office Concierge Procedures - Standing Checking Message Printer & Delivering.

Hotel Front Office Concierge Procedures - Standing Leaving/ Cancelling a Locator Message

Hotel Front Office Concierge Procedures - Standing Handling registered mail.

Hotel Front Office Concierge Procedures - Standing Handle Outgoing Mail

Hotel Front Office Concierge Procedures - Standing Handling Incoming Parcel for registered guest.

Hotel Front Office Concierge Procedures - Standing Handling Parcel hold for Pick up by outsider.

Hotel Front Office Concierge Procedures - Standing Handling Parcel Hold for guest arrival

Hotel Front Office Concierge Procedures - Standing In- room Safety Box Procedures.

Hotel Front Office Concierge Procedures - Standing Handle Lost & Found Items.

Hotel Front Office Concierge Procedures - Standing Procedure on Article on Loan

Hotel Front Office Concierge Procedures - Standing Purchase for a Customer.

Hotel Front Office Concierge Procedures - Standing Maintain the Lobby area.

Hotel Front Office Concierge Procedures - Standing Maintain Lobby Event/ Function Board.

Hotel Front Office Concierge Procedures - Standing Elevator Control.

Hotel Front Office Concierge Procedures - Standing Lighting Control in the Lobby and Driveway

Hotel Front Office Concierge Procedures - Standing Newspaper & Magazine Handling

Hotel Front Office Concierge Procedures - Standing Handing Guest’s General Inquiries

Hotel Front Office Concierge Procedures - Standing Recommendation of a Restaurant

Hotel Front Office Concierge Procedures - Standing Give Out Tourist Information.

Hotel Front Office Concierge Procedures - Standing City Map control

Hotel Front Office Concierge Procedures - Standing Airport Taxi Procedures

Hotel Front Office Concierge Procedures - Standing Record Taxi Numbers

Hotel Front Office Concierge Procedures - Standing Handling Transportation Request

Hotel Front Office Concierge Procedures - How to Prepare the Next day’s Airport Pickups

Hotel Front Office Concierge Procedures - Assist a Departing Customer to the Airport by Hotel Limousine

Hotel Front Office Concierge Procedures - Transportation Control Logbook

Hotel Front Office Concierge Procedures - Doorman - How to Stand at the Hotel Entrance

Hotel Front Office Concierge Procedures - Doorman – Assisting Arrivals/ Departures & Extra Duties

Hotel Front Office Concierge Procedures - Driver/Doorman: Assist guest to enter/exit the vehicle.

Hotel Front Office Concierge Procedures - Drivers – Guidelines in Transportation

Hotel Front Office Concierge Procedures - Drivers - How to Prepare the Next day’s Airport Pickups

Hotel Front Office Concierge Procedures - Drivers - Assist a Departing Guest to Airport by Hotel Car.

Hotel Front Office Concierge Procedures - Bellman - How to Use the Bell Service Control Log





For further detailed information on our operations management, please contact:

PropertyBIZMAG Vietnam Co., Ltd

21F, CAPITAL TOWER, No 109 Tran Hung Dao street, Hoan Kiem District, Hanoi, Vietnam

Tel: +84 4 3942 1268     Ext: 203

Fax: +84 4 3942 1267

Hotline: +84 934 508 608; +84 12 0404 3636

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Website: www.propertybizmag.com; www.hotelbizmag.com



 


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Address: 21F, CAPITAL TOWER, No 109 Tran Hung Dao street, Hoan Kiem District, Hanoi, Vietnam.
Tel: +84 4 3942 1268 Ext 203
Fax: +84 4 3942 1267
Hotline: +84 934 508 608; +84 12 0404 3636
Email: info@propertybizmag.com, director@propertybizmag.com
Website: www.propertybizmag.com; www.hotelbizmag.com